EXCHANGE/ REFUNDS/ RETURNS POLICY

 

Once receive the order(s) customer is encouraged to inspect the contents of their package(s). The exchanges can be made within 7 working days, from the date of the order(s) received.

 

Please ensure the followings terms & conditions are fulfilled;

 

️ Receive of Defect/damaged item(s)

️ Receive of wrong item(s)/ size

️ Item(s) unwashed, unaltered and unworn. Return the cloths with original tags attached (if any) & wrap it in original plastic. Do not fold the cloths. 

️ Damaged, washed, soiled, or altered return goods will not be entertained and to be returned to customer.

️ All exchanges/ returns requires a valid Invoice receipt. 

️ All exchanges are subject to our stock availability & we need approximately 3-5 days to process the request.

️ All products are eligible for only a one-time exchange and return.

️ Exchange and return are not eligible for promotional items. 

 

Please note that some of the colors on the images may slightly differ from the actual item(s). No exchanges/ returns/ refunds are allowed in term of color differences.

 

Customer will bear the delivery charges for order(s) exchanged based on the weight of the new item(s) and the location.

 

Notify us at  or WhatsApp us at 0102266752 by quoting the order number and the product details. 

 

For Exchange/ Return Request, please email to admin@nedjma.my or WhatsApp at +60102266752